Support

How can we help?

Answers to the most common questions about Tasseikan. Can't find yours? A real person reads every email.

Email support@tasseikan.comReplies usually within 1 to 2 business days

00Talk to a person

Email us and a real person will answer, usually within one or two business days. Tell us your iPhone model, iOS version and what you were trying to do, and include a screenshot if you can.

Email support

Locked out of something you need right now? Open Tasseikan and tap Emergency unlock. It's always there, on every plan.

Getting startedScreen Time permission, your first Focus Rule, and how pausing works.Tasks and proofPhotos, partners, Apple Health and what to do if a check fails.Premium and billingFree trials, cancelling, restoring purchases and refunds.Account and dataSigning in, changing devices and deleting your account.

01Getting started

Tasseikan asks for Screen Time access. Why?

Tasseikan uses Apple's Screen Time to pause the apps you pick. Apple only gives us anonymous tokens for those apps, so we can't see which apps they are or how you use them.

I didn't allow Screen Time. How do I turn it on?
  1. Open the iPhone Settings app.
  2. Go to Screen Time → Apps With Screen Time Access.
  3. Turn on Tasseikan, then go back to the app.
How do I set up a Focus Rule?

Tap New rule, choose the apps to pause, set a time window (for example 7 to 11 am), and pick the task that opens them early. Free includes one rule. Premium gives you as many as you want.

An app isn't pausing.
  • Make sure the rule is on and you're inside its time window.
  • Check that Screen Time access is still on (see above).
  • Some Apple system apps, like Phone, can't be paused, by design.
  • Restart your iPhone. If it still doesn't pause, email us.
How does Emergency unlock work?

Tap Emergency unlock on any pause screen and your apps open right away. It's on every plan and never behind a paywall. You can also skip a task by holding the skip button and confirming you're choosing not to chase your goal right now. No guilt.

02Tasks and proof

What counts as proof?

You choose for each task: a quick before and after photo, an accountability partner who confirms it, a connected app like Apple Health, or simple honor check-ins for small things.

My Apple Health task didn't count.
  1. Open Settings → Health → Data Access & Devices → Tasseikan.
  2. Make sure the data type the task uses (like Workouts or Steps) is turned on.
  3. Wait a minute for your watch or phone to sync, then pull down to refresh the task.
How do accountability partners work?

Premium lets you invite a friend by link. They'll get a notification when you finish a task they confirm, and they only see that task and its proof. You can remove a partner any time from the task's settings.

I missed a day. Did I lose my streak?

Nana korobi ya oki: fall seven times, stand up eight. A missed day ends that streak, but your history and every win stay. Start again today.

03Premium and billing

How do I cancel?
  1. Open the iPhone Settings app and tap your name.
  2. Tap Subscriptions → Tasseikan.
  3. Tap Cancel Subscription. You keep Premium until the end of the period you paid for.

Deleting the app doesn't cancel your subscription.

How does the free trial work?

The trial gives you full Premium. If you don't cancel at least 24 hours before it ends, it turns into a paid subscription. You can see the end date in Settings → your name → Subscriptions.

I bought Premium but don't have it.

Open Tasseikan, go to Settings → Restore purchases, and make sure you're signed in with the same Apple ID you bought it with. If it still doesn't show up, email us with your purchase date.

How do I get a refund?

Apple handles all payments, so refunds go through Apple. Visit reportaproblem.apple.com, sign in, and choose Tasseikan.

What's the difference between Free and Premium?

Free includes one Focus Rule, the starter task library, photo and honor check-ins, your Kaizen streak, Hansei and emergency unlocks. Premium adds unlimited rules, AI goal breakdown, accountability partners, Apple Health and other integrations, insights and themes.

04Account and data

I got a new iPhone.

Sign in with the same account on your new phone and your goals, tasks and streaks come with you. You'll need to allow Screen Time again and re-pick the apps to pause, since Apple keeps those selections on each device.

How do I delete my account?

In Tasseikan, go to Settings → Account → Delete account. This deletes your data from our systems within 30 days. If you have a subscription, cancel it in iPhone Settings too, since deleting your account doesn't stop Apple billing.

Can I get a copy of my data?

Yes. Email support@tasseikan.com from the address on your account and we'll send it to you.

How do I leave the waitlist?

Use the unsubscribe link in any email from us, or email support@tasseikan.com.